Customer Delight Associate
Customer Service
India
What You’ll Do
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Respond to customer queries on live chat, email, and social media (DMs/comments) in a timely and professional manner. Outcall the customers if and when it's required.
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Deliver clear, accurate, and empathetic responses to user issues or feedback.
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Understand and troubleshoot common issues related to app functionality, subscriptions, and content access.
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Escalate unresolved or technical issues to relevant internal teams as needed.
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Maintain a positive tone and uphold brand voice across all customer communications.
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Identify patterns in customer feedback and flag them for internal improvements.
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Keep records of user interactions, comments, and issues using internal tools.
What We’re Looking For
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1–3 years of experience in a customer support or related role.
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Strong written communication skills in both Hindi and English, Kannada, etc
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Experience in handling queries over at least two of the following: live chat, email, social media (Instagram, Twitter, etc.).
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Basic understanding of customer service tools and ticketing systems (e.g., Freshdesk, Freshchat, Yellow or Nugget) is a plus.
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Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
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Empathetic, solution-focused, and a strong team player.
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Willingness to work in shifts, including weekends or public holidays if required.
Why Join Us?
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Opportunity to work in a fast-growing audio and content platform.
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Exposure to multi-language marketing and global user base strategies.
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A collaborative work environment with a data-driven and innovative approach.
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Competitive salary and growth opportunities in marketing and growth strategy.
About KUKU
Founded in 2018, KUKU is India’s leading storytelling platform, offering a vast digital library of audio stories, short courses, and microdramas. KUKU aims to be India’s largest cultural exporter of stories, culture, and history to the world with a firm belief in “Create In India, Create For The World”.
We deliver immersive entertainment and education through our OTT platforms: Kuku FM, Guru, Kuku TV, and more. With a mission to provide high-quality, personalized stories across genres from entertainment across multiple formats and languages, KUKU continues to push boundaries and redefine India’s entertainment industry.
🌐 Website: www.kukufm.com
📱 Android App: Google Play
📱 iOS App: App Store
🔗 LinkedIn: KUKU
📢 Ready to make an impact? Apply now!
